Refund policy

RETURNS & REFUNDS
Every poster is printed on demand for your order. Here's how we handle problems and returns.

DAMAGED, DEFECTIVE OR WRONG ITEM
If your poster or frame arrives damaged, misprinted or isn't what you ordered, contact us within 14 days of delivery through our contact form (presstheworld.com/pages/contact) or by email at hi@presstheworld.com with your order number. We'll reply so you can send clear photos of the damage (and of the packaging if it's damaged). Once we've received the photos, we ship you a replacement free of charge. You don't need to send the damaged item back. If a replacement can't be produced, we refund the item instead.

CHANGED YOUR MIND (14-DAY RIGHT OF RETURN)
You can cancel your purchase within 14 days of receiving it, without giving a reason.
1. Tell us within 14 days of delivery through our contact form (check link in the footer) or by email at hi@presstheworld.com with your order number.
2. Send the item back within 14 days after telling us, unused and in its original packaging, to the return address we'll give you. Returns go to our address in Switzerland.
3. Return shipping is at your own cost. We recommend a tracked service, as we can't refund items that don't reach us.
4. Once we receive the item, we refund the purchase price and the original standard shipping cost within 14 days, using your original payment method. Return shipping costs are not refunded.
Items that are damaged after delivery, marked, or not returned in a resaleable condition may receive a partial refund.

CANCELLING AN ORDER
Orders go into production quickly. If you need to cancel, contact us through the contact form as soon as possible. If production hasn't started, we cancel and refund in full. Once it has started, the 14-day right of return above still applies after delivery.

QUESTIONS
Send us an email at hi@presstheworld.com